Updated on 2024-03-05

The data of the information society service provider are as follows:

- Company name: LOW COST PALMA S.L.

- CIF: B57949117

- Registered office: Avenida América 4 07600 Palma - Playa de Palma (Balearic Islands).

- Contact telephone number: + 34 619 514 509

- Contact email: info@anserentacar.com.

LOW COST PALMA S.L. ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how LOW COST PALMA S.L. collects, uses and discloses your personal information.

This Privacy Policy applies to our website, https://www.anserentacar.com and its associated subdomains (collectively, our "Service") together with our application, LOW COST PALMA S.L.. By accessing or using our Service, you indicates that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

To help explain things as clearly as possible in this Privacy Policy, whenever any of these terms are referred to, they are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

Company: When this policy mentions "Company", "we", "us" or "our", it refers to LOW COST PALMA S.L. (Avenida América 4 07600 Palma - Playa de Palma Baleares), which is responsible for your information under this Privacy Policy.

Platform: Internet website, web application or public-facing digital application of LOW COST PALMA S.L..

Country: where LOW COST PALMA S.L. is located. or the owners / founders of LOW COST PALMA S.L., in this case it is ES

Client: refers to the company, organization or person that registers to use the LOW COST PALMA S.L. Service. to manage relationships with its consumers or service users.

Device: any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit LOW COST PALMA S.L. and use the services.

IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device connects to the Internet.

Personnel: refers to those people who are employed by LOW COST PALMA S.L. or are under contract to perform a service on behalf of a party.

Personal data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows the identification of a natural person.

Service: refers to the service provided by LOW COST PALMA S.L. as described in the relative terms (if available) and on this platform.

Third Parties: refers to advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we believe may interest you.

Website: the site of LOW COST PALMA S.L., which can be accessed through this URL: https://www.anserentacar.com

You: a person or entity that is registered with LOW COST PALMA S.L. to use the Services.

We collect information from you when you visit our platform, register on our site, request information, wish to contact us, use some services such as booking or pre-booking a vehicle rental, subscribing to our newsletter, responding to a survey or completing a form, access your personal area.

Information from any form for a specific purpose:

- Name

- Telephone numbers

- Emails

Customer Portal Access Information:

- Username

- Password

 

Optional information when making a vehicle reservation or pre-reservation:

- Air Line

- Flight number.

- Observations that you wish to make to us regarding the reservation or pre-reservation.

Any of the information we collect from you may be used in one of the following ways:

- To contact you through your contact request.

- To make a reservation or pre-reservation of a vehicle.

- To personalize your experience (your information helps us better respond to your individual needs)

- To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you)

- To improve customer service (your information helps us respond more effectively to your customer service requests and support needs)

- To process transactions

- To administer a contest, promotion, survey or other site feature

- To send periodic emails.

LOW COST PALMA S.L. will collect the end user data necessary to provide the services of LOW COST PALMA S.L. to our clients.

End users may voluntarily provide us with information that they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control the amount of information that social media websites make public by visiting these websites and changing your privacy settings.

We receive information from third parties when you contact us. For example, when you send us your email address to show interest in becoming a customer or making a reservation or pre-reservation of a vehicle to LOW COST PALMA S.L., we receive information from a third party that provides automated fraud detection services to LOW. COST PALMA S.L.. Occasionally, we also collect information that is made available to the public on social media websites. You can control the amount of information that social media websites make public by visiting these websites and changing your privacy settings.

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, sale of assets or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, database storage and management, email management, storage marketing, data processing. credit cards, service and fulfillment of orders for products and services that you may purchase through the platform. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, app developers, and advertising networks. If your IP address is shared, it may be used to estimate general location and other technological data, such as connection speed, whether you have visited the Platform in a shared location, and the type of device used to visit the Platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, investigations and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to government, law enforcement officials or private third parties as we believe, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with applicable court orders, laws, rules and regulations.

LOW COST PALMA S.L. will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this platform, you agree to receive emails from us. You may opt out of any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We don't send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific people who have opted in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates related to your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set out in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We retain your information only as long as we need it to provide you with LOW COST PALMA S.L. and fulfill the purposes described in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and it is no longer necessary for us to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or depersonalize it so that we cannot identify you.

We implement a variety of security measures to maintain the security of your personal information when you place an order, enter, submit or access your personal information. We offer the use of a secure server. All confidential/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and must keep information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) is never archived. However, we cannot guarantee the absolute security of the information you transmit to LOW COST PALMA S.L. or guarantee that your information on the Service will not be accessed, disclosed, altered or destroyed by a breach of any of our physical conditions, technical or management safeguards.

LOW COST PALMA S.L. It is incorporated into ES. Information collected through our website, through direct interactions with you, or through the use of our support services may be transferred from time to time to our offices or staff, or to third parties, located around the world, and may be viewed and be hosted anywhere in the world, including countries that may not have generally applicable laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to the cross-border transfer and hosting of such information.

We take precautions to protect the security of your information. We have physical, electronic and administrative procedures in place to help safeguard, prevent unauthorized access, maintain data security and correctly use your information. However, neither people nor security systems are infallible, including encryption systems. Additionally, people may commit intentional crimes, make mistakes, or fail to follow policies. Therefore, although we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any unwaivable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

The rights you have to request updates or corrections to the information collected by LOW COST PALMA S.L. They depend on your relationship with LOW COST PALMA S.L.. Staff may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our system (subject to the following paragraph), canceling your account. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requiring a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to delete each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a form that cannot be erased and will be difficult or impossible for us to locate. Immediately upon receipt of your request, all personal information stored in the databases we actively use and other easily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically feasible. possible.

If you are an end user and would like to update, delete or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

If you are a worker or applicant for LOW COST PALMA S.L., we collect the information that you voluntarily provide to us. We use the information collected for human resources purposes to administer employee benefits and screen applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have related to you. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of LOW COST PALMA S.L. or any of its corporate affiliates (as defined herein), or the portion of LOW COST PALMA S.L. or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed a petition against us in the event of bankruptcy, reorganization or similar proceeding, provided that the third party agrees adhere to the terms of this Privacy Policy.

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that directly or indirectly controls, is controlled by or is under common control with LOW COST PALMA S.L., whether by ownership or otherwise. Any information relating to you that we provide to our corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

This Privacy Policy is governed by the laws of ES without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those persons who may have the right to bring claims under the Privacy Shield or the Swiss-American framework.

The laws of ES, excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national or international laws.

By using LOW COST PALMA S.L. or contact us directly, means that you accept this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the Website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean that you accept those changes.

We have updated our Privacy Policy to give you full transparency about what is set when you visit our site and how it is used. By using our platform, registering an account or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

This Privacy Policy applies only to the Services. The Services may contain links to other websites that LOW COST PALMA S.L. does not operate or control. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those linked to on our platform, is subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

LOW COST PALMA S.L. uses "cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain features, such as videos, may not be available or you may be asked to enter your login details each time you visit the platform as we would not be able to remember that you had logged in previously. Most web browsers can be configured to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website correctly or at all. We never place personally identifiable information in cookies.

Wherever you are, you can also set your browser to block cookies and similar technologies, but this may block our essential cookies and prevent our website from functioning properly, and you may not be able to use all of its features and services in full. You should also be aware that you may also lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers provide different controls. Disabling a cookie or a cookie category does not delete the cookie from your browser, you will need to do this yourself from your browser, you should visit your browser's help menu for more information.

We do not target anyone under 13 years of age. We do not collect personally identifiable information from anyone under 13 years of age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to delete that information from our servers.

We may change our Service and our policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you the opportunity to review them before they become effective. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services ("Third Party Services").

You acknowledge and accept that LOW COST PALMA S.L. shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. LOW COST PALMA S.L. does not assume and shall not have any obligation or liability to you or any other person or entity for any Third Party Services.

Third Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

We may collect and use information about you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected, and how we keep it protected against replication or incorrect use.

Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used alone or in combination with other pieces of information to identify an individual. Personal data goes beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation and ethnicity.

Data protection principles include requirements such as:

- Personal data collected must be processed fairly, lawfully and transparently and must only be used in the way that a person would reasonably expect.

- Personal data should only be collected to fulfill a specific purpose and should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.

- Personal data should not be kept longer than necessary to fulfill its purpose.

- Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and that their data be updated, deleted, restricted or moved to another organization.

RGPD adds some new requirements regarding how companies must protect the personal data of individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for noncompliance. Beyond these facts, it is simply the right thing to do. At LOW COST PALMA S.L. We firmly believe that the privacy of your data is very important and we already have robust security and privacy practices in place that go beyond the requirements of this new regulation.

We are committed to helping our clients comply with the data subject rights requirements of the GDPR. LOW COST PALMA S.L. processes or stores all personal data with DPA compliant and fully vetted providers. We store all conversations and personal data for up to 6 years, unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain it for longer than 60 days.

We are aware that if you work with EU clients, you must be able to provide them with the ability to access, update, retrieve and delete personal data. We have been set up as self-service from the beginning and have always given you access to your data and your customers' data. Our customer support team is here to answer any questions you may have about working with the API.

Please feel free to contact us if you have any questions.

Via email: info@anserentacar.com

Through the telephone number: +34 619 514 509

Through this link: https://www.anserentacar.com/contactar

Through this address: Avenida América 4, 07600 Palma - Playa de Palma

Palma de Mallorca (Balearic Islands)